Our support hours are from 9 am to 5 pm EST, and there are a variety of channels through which our support team may be reached.
Our customer support contact form can be found on our Contact Us page.
A customer support ticket may also be opened by emailing firstname.lastname@example.org.
Our website has a live chat option that puts you in immediate contact with any available support representatives.
You can also send us a Facebook message by visiting our Facebook page, or by clicking the Facebook messenger icon on our website.
Our customer support team may be reached by phone at 1 877 528 8366.
Once an emailed inquiry or contact form submission has been made, please check the e-mail inbox of the account tied to the inquiry and ensure that you receive an automated response from Joseph Nogucci, confirming the receipt of your inquiry and providing you with a Support Ticket ID #.
If you do not receive this automated response within thirty minutes of having submitted your inquiry, it most likely means that there was a problem and we did not receive it. In these cases, please try again; if this problem persists, we recommend trying again from a different e-mail account. If this does not help, please either utilize the live chat feature on our website or call us at 1 877 528 8366 between the hours of 9 am and 5:00 pm EST.
Once you have been given a Support Ticket ID #, please do not open additional tickets - any new information can be added to the existing ticket by replying to the open support ticket's email thread.