My tracking information hasn't been updated. Is there a problem?

With orders shipped from our primary warehouse in Ontario, Canada, being sent to an address in the United States, USPS tracking numbers are uploaded and sent out with our shipping confirmation emails. However, USPS cannot begin updating the tracking information until they have received and scanned the package in Niagara Falls, N.Y.

The next business day following our completed shipments, our carrier brings U.S bound packages through U.S. customs and across the border. During this process, the USPS tracking information will consist of 'Electronic Shipping Info Received' until the package is received and scanned by USPS in Niagara Falls, N.Y. In these cases, depending on potential delays at customs, it may take a few business days for the tracking number to show progress, but it is normally done in one or two. 

Currently, all orders of IRIS Beads & Charms are shipped from our warehouse in the United States of America, located in Olean, N.Y. All other Joseph Nogucci and subsidiary products are shipped from our primary fulfillment warehouse in Ontario, Canada.


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